# Foodpanda Integration — Quick Reference Guide **Version:** 1.0 | **Last Updated:** January 31, 2026 ## Quick Start (5 Minutes) ### 1. Enable Integration - Go to **Settings → Business → Foodpanda Integration** - Check **Enable Foodpanda Integration** ### 2. Configure Credentials - **Environment**: Choose staging (for testing) or production (for live orders) - **API Username**: Your Foodpanda username - **API Password**: Your Foodpanda password - **Plugin Base URL**: Your webhook address (ask your administrator if unsure) ### 3. Setup Integration - **Integration Code**: Your unique restaurant identifier (e.g., myrestaurant-sg) - **Chain Code**: Your restaurant chain code from Foodpanda - **Default Currency**: Select your POS currency ### 4. Add Vendor Mappings - **Vendor Code**: Your Foodpanda vendor code - **Remote ID**: Your location ID in the POS ### 5. Test Connection - Click the **Test Connection** button - You should see "Connection successful" ### 6. Webhook Setup - Ask your system administrator to set up the webhook URL in the Foodpanda portal so that orders are received automatically. --- ## Dashboard Pages | Page | Purpose | |------|---------| | **Orders** | View all incoming Foodpanda orders | | **Order Details** | View details and items for a specific order | | **Logs** | View history of all communication with Foodpanda | To access these, use the **Foodpanda** menu in your navigation sidebar. --- ## Common Tasks ### Receiving an Order **If auto-accept is enabled:** 1. Orders arrive automatically from Foodpanda 2. A new transaction is created in your POS 3. The order appears in your Foodpanda Orders dashboard **If auto-accept is disabled:** 1. The order arrives as "Pending" 2. A staff member reviews the order in the dashboard 3. Click **Accept** or **Reject** 4. The status is sent back to Foodpanda automatically ### Updating Order Status | Status | What to Do | When | |--------|------------|------| | **Accepted** | Click **Accept** | Staff accepts the order | | **Prepared** | Click **Mark as Prepared** | Food is ready for pickup | | **Completed** | Happens automatically | Delivery partner collects the order | | **Rejected** | Click **Reject** | Out of stock or unable to fulfil | ### Managing Store Availability - To mark your store as **Closed**, use the store status option in your Business Settings. - To mark individual menu items as **Unavailable**, update their availability from your Foodpanda settings page. --- ## Troubleshooting ### No Orders Received? 1. Make sure the integration is **enabled** in Business Settings 2. Check that your API credentials are correct (click **Test Connection**) 3. Ask your administrator to confirm the webhook URL is set up correctly ### Token Expired? 1. Go to **Settings → Business → Foodpanda Integration** 2. Click **Test Connection** — the token refreshes automatically 3. Click **Save** ### Orders Fail to Sync? 1. Check the **Logs** page in your Foodpanda dashboard for error details 2. Verify that the customer and product data is correct 3. Contact your system administrator if the problem continues --- ## Support If you need further help: 1. Check the **Logs** page in your Foodpanda dashboard for error details 2. Contact your system administrator with the error information 3. Reach out to Foodpanda support at [integration.foodpanda.com](https://integration.foodpanda.com)