# Foodpanda Integration — Troubleshooting Guide This guide helps you diagnose and fix common issues with the Foodpanda integration. --- ## Quick Checklist Before looking at specific problems, check these basics: - [ ] Foodpanda module is **enabled** in **Business Settings → Modules** - [ ] API credentials (username and password) are correct - [ ] You clicked **Test Connection** and it shows success - [ ] Your system administrator has confirmed the webhook is set up --- ## Common Issues & Solutions ### 1. Orders Not Coming Through **What you see:** Foodpanda shows orders on their end, but they don't appear in your POS. | Possible Cause | What to Do | |---|---| | Integration is disabled | Go to Business Settings → Modules and make sure Foodpanda is enabled | | Wrong credentials | Re-enter your API username and password, then click Test Connection | | Webhook not set up | Ask your system administrator to verify the webhook URL in the Foodpanda portal | | Wrong environment | Make sure you're using **Production** credentials for live orders, or **Staging** for testing | --- ### 2. Login or Authentication Errors **What you see:** Error messages like "Unauthorized" or "Forbidden" when testing the connection. | Possible Cause | What to Do | |---|---| | Incorrect credentials | Double-check your API username and password in settings | | Wrong environment selected | Make sure your staging/production setting matches the credentials you're using | | Expired token | Click **Test Connection** — the system automatically refreshes the token | --- ### 3. Menu Not Syncing **What you see:** Your products don't appear on Foodpanda, or prices look wrong. | Issue | What to Do | |---|---| | Products missing on Foodpanda | Make sure products are marked as **Active** and have selling prices | | Wrong prices | Check that your currency settings match what Foodpanda expects | | Categories incorrect | Verify your product categories are mapped correctly to Foodpanda categories | | Images not showing | Make sure product images are uploaded properly | --- ### 4. Order Status Not Updating **What you see:** You change the status in your POS (e.g., mark as Prepared) but Foodpanda doesn't show the change. | Possible Cause | What to Do | |---|---| | Connection issue | Click **Test Connection** to verify you can reach Foodpanda | | Processing delay | Wait a moment and refresh — some updates take a few seconds | | Persistent errors | Check the **Logs** page in Foodpanda for error details and contact your administrator | --- ### 5. Duplicate Orders **What you see:** The same order appears more than once in your POS. | Possible Cause | What to Do | |---|---| | Slow processing | Foodpanda may resend an order if it doesn't get a quick response — contact your administrator | | System issue | Check the **Logs** page for details and contact your administrator | --- ## Checking the Logs Your Foodpanda dashboard includes a **Logs** page that records all communication between your POS and Foodpanda. This is the best place to look when something goes wrong: 1. Navigate to the **Foodpanda → Logs** page 2. Look at the most recent entries 3. Error messages will explain what went wrong 4. Share this information with your system administrator if you need further help --- ## Getting Help If problems continue after checking this guide: 1. Check the **Logs** page for specific error details 2. Note down the date, time, and error message 3. Contact your system administrator with this information 4. For Foodpanda-side issues, contact Foodpanda support directly --- > **Tip:** Always test changes in Staging mode first before applying them to your live (Production) setup.